Privacy Policy

1. Overview & Our Commitment

LeadPounce (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, process, and disclose information when you visit our website, sign up for an account, or use our social buyer intent monitoring services.

2. Information We Collect

We collect information in the following categories:

• Account Information: When you register an account or sign in with Google OAuth, we collect your name, email address, password hash (for direct signups), and profile avatar.
• Workspace & Monitoring Preferences: We store keywords, brand names, subreddits, competitor monitors, and webhook notification URLs you configure in your dashboards.
• Public Social Data: Our scanners analyze publicly accessible posts and comments from public APIs and RSS feeds (such as Reddit and Hacker News). We index only public forum text relevant to your monitoring queries.
• Billing Information: Payments are processed directly through Stripe. We do not store full credit card numbers or sensitive CVV codes on our servers. Stripe provides us with a customer ID, subscription status, and billing cycle.

3. How We Use Your Information

We use the collected data strictly to:

• Deliver buyer intent lead feeds and calculate intent scores.
• Dispatch real-time lead alerts to your chosen channels (Email, Telegram, Slack).
• Generate contextual AI reply recommendations based on your product details.
• Authenticate your account session and maintain security.
• Manage subscriptions, invoices, and payment renewals.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share information with trusted third-party service providers required to operate our service:

• Stripe: Payment processing and subscription management.
• Google OAuth: Optional single sign-on authentication.
• Transactional Email Providers: Sending verification codes and alert digests.

5. Security & Data Retention

We implement industry-standard security safeguards including encrypted HTTPS connections, salted password hashing (bcrypt), and authenticated JWT tokens with HttpOnly security flags. We retain your data as long as your account remains active. You may request account deletion and complete data removal at any time through your Account Settings.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data privacy rights under GDPR or CCPA, please contact our support team at support@leadpounce.com.